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What’s Your De-Escalation Style?

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Lesson Plan

Style Discovery Workshop Plan

Participants will identify their personal de-escalation style, recognize strengths and areas for growth, and practice trauma-informed strategies through individual assessment and collaborative debriefing.

A shared understanding of conflict management styles and trauma-informed de-escalation fosters a positive school climate, equips faculty and staff with practical tools, and promotes safer interactions with students and colleagues.

Audience

All Faculty and Staff

Time

75 minutes

Approach

Self-assessment, expert overview, small-group practice.

Materials

Prep

Room Setup and Material Preparation

15 minutes

Step 1

Introduction and Objectives

10 minutes

  • Welcome participants and outline session goals.
  • Display workshop agenda via De-Escalation Styles Overview slide.
  • Emphasize importance of trauma-informed de-escalation in school climate.

Step 2

Self-Assessment Activity

15 minutes

  • Distribute Style Self-Assessment.
  • Participants complete individually, reflecting on conflict responses and triggers.
  • Encourage honest reflection—there are no right or wrong answers.

Step 3

De-Escalation Styles Overview

20 minutes

  • Present each de-escalation style using De-Escalation Styles Overview.
  • Highlight strengths, potential pitfalls, and trauma-informed tips for each style.
  • Pause for clarifying questions after each style.

Step 4

Small-Group Debrief

20 minutes

  • Form groups of 4–5 and distribute the Small-Group Debrief Discussion Guide.
  • Participants share their assessment results, discuss observed strengths, and identify growth opportunities.
  • Facilitators circulate to support respectful, trauma-informed dialogue.

Step 5

Reflection and Action Planning

10 minutes

  • Reconvene the full group and invite volunteers to share key takeaways.
  • Provide Post-It Notes for participants to write one actionable commitment.
  • Participants post commitments on the “Commitment Wall” (flip chart paper).
  • Close with encouragement to apply strategies in daily interactions.
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Slide Deck

De-Escalation Styles Overview

A look at four key approaches to managing conflict—and how to apply trauma-informed strategies for a positive school climate.

Welcome participants and introduce the purpose of this mini-module. Set expectations: we’ll explore four common de-escalation styles, identify strengths and areas for growth, and discuss trauma-informed best practices.

Learning Objectives

• Identify your primary de-escalation style
• Understand strengths and potential pitfalls of each style
• Learn trauma-informed tips to enhance each approach
• Reflect on adapting strategies to real-world school scenarios

Read each objective aloud. Emphasize that these goals will guide our exploration and practice.

Style #1: The Empathetic Ally

Strengths:
• Builds trust quickly
• Validates feelings and reduces defensiveness

Pitfalls:
• May over-empathize and avoid boundaries
• Risk of taking on others’ emotions

Trauma-Informed Tips:
• Use reflective listening (“What I hear is…”)
• Maintain clear, gentle boundaries
• Offer choice when possible

Introduce “The Empathetic Ally.” Highlight the power of validation and active listening in calming heightened emotions.

Style #2: The Rational Guide

Strengths:
• Clarifies expectations
• Helps reframe distorted thinking

Pitfalls:
• Can feel cold or dismissive
• Over-reliance on facts may ignore emotion

Trauma-Informed Tips:
• Pair facts with empathy statements
• Check in on emotional tone (“I know this feels frustrating.”)
• Use simple, concrete language

Describe “The Rational Guide.” Stress how clarity and logic can ground conversations, especially when stress hijacks emotion.

Style #3: The Collaborative Partner

Strengths:
• Fosters shared ownership of solutions
• Encourages student/colleague agency

Pitfalls:
• May get stuck in endless brainstorming
• Risk of unclear leadership

Trauma-Informed Tips:
• Set clear agenda and time limits
• Validate contributions before moving on
• Summarize and agree on next steps

Explain “The Collaborative Partner.” Emphasize shared problem-solving and co-creating solutions to promote buy-in.

Style #4: The Calm Authority

Strengths:
• Provides structure and safety
• Models self-regulation under pressure

Pitfalls:
• May come across as rigid or aloof
• Risk of escalating if tone hardens

Trauma-Informed Tips:
• Use steady, soft voice
• Explain rationale for boundaries
• Offer de-escalation options (breaks, choices)

Present “The Calm Authority.” Talk about the benefits of firm, consistent boundaries delivered in a calm manner.

Reflection Prompts

• Which style feels most natural to you? Why?
• What is one potential pitfall you’ll watch for?
• Which trauma-informed tip will you practice first?
• How will this insight improve your next interaction?

Invite participants to reflect silently, then discuss briefly with a partner. Encourage honest insights and next-step planning.

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Worksheet

Style Self-Assessment Worksheet

Instructions:
Read each statement and circle the number that best reflects how true it is for you.
(1 = Strongly Disagree, 2 = Disagree, 3 = Neutral, 4 = Agree, 5 = Strongly Agree)


Part 1: Rate Each Statement

Style #1: The Empathetic Ally

  1. I naturally start by acknowledging others’ feelings before addressing the issue. 1 2 3 4 5
  2. I use reflective listening (“What I hear you saying…”) to validate emotions. 1 2 3 4 5
  3. I find it hard to maintain boundaries when someone is upset. 1 2 3 4 5
  4. I offer choices to help others feel in control during a conflict. 1 2 3 4 5

Style #2: The Rational Guide

  1. I rely on facts and clear information to help calm tense situations. 1 2 3 4 5
  2. I reframe distorted thinking by presenting logical alternatives. 1 2 3 4 5
  3. I sometimes come across as dismissive of emotions when I focus on logic. 1 2 3 4 5
  4. I check in on how others feel when sharing facts (“I know this feels frustrating…”). 1 2 3 4 5

Style #3: The Collaborative Partner

  1. I involve others in solving the issue and co-create solutions. 1 2 3 4 5
  2. I encourage brainstorming and value everyone’s input. 1 2 3 4 5
  3. I sometimes struggle to make decisions when the group has too many ideas. 1 2 3 4 5
  4. I summarize next steps and ensure everyone agrees before moving on. 1 2 3 4 5

Style #4: The Calm Authority

  1. I maintain firm, consistent boundaries delivered in a calm tone. 1 2 3 4 5
  2. I model self-regulation when under pressure. 1 2 3 4 5
  3. I sometimes sound rigid or aloof when asserting authority. 1 2 3 4 5
  4. I offer de-escalation options (breaks, quiet space) when enforcing rules. 1 2 3 4 5

Part 2: Calculate Your Scores

• Total Empathetic Ally Score: ________


• Total Rational Guide Score: ________


• Total Collaborative Partner Score: ________


• Total Calm Authority Score: ________

Identify Your Dominant Style (highest score): ________


Part 3: Reflection and Next Steps

  1. Why do you think this style resonates most with you?










  2. What is one potential pitfall you’ll watch for with this style?





  3. Which trauma-informed tip from De-Escalation Styles Overview will you practice first?





  4. How will you apply this insight in your next interaction at school?








There are no right or wrong answers—this assessment is for your personal growth.

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Discussion

Small-Group Debrief Discussion Guide

Duration: 20 minutes
Group Size: 4–5 participants
Materials:


1. Establish Group Norms (2 minutes)

• Commit to confidentiality—what’s shared here stays here.
• Practice active listening—one person speaks at a time.
• Assume positive intent and show respect for all styles.


2. Share Your Assessment Results (5 minutes)

  1. Go around the group and name your dominant de-escalation style and its score.
  2. For each person, note on the flip chart:
    • Style name
    • Total score

Facilitator Prompt: “What stood out to you when you saw your highest score?”


3. Identify Strengths & Pitfalls (6 minutes)

• Using your style description in the De-Escalation Styles Overview, share one strength that you feel aligns with your natural approach.
– How have you seen this strength play out in your work?
• Then, discuss one potential pitfall or growth area for that style.
– What warning sign will remind you to adapt or pause?

Facilitator Prompt: “Can someone give a quick example of a time this pitfall showed up and how you handled it?”


4. Plan a Trauma-Informed Strategy (5 minutes)

  1. Review the trauma-informed tips for your style on the slide deck.
  2. Choose one tip you will focus on strengthening in the next week.
  3. On a shared flip chart, write:
    • Your chosen tip
    • One concrete action you will take to practice it

Facilitator Prompt: “How will this action support positive interactions with students or colleagues?”


5. Group Reflection & Next Steps (2 minutes)

• Identify common themes across the group’s commitments.
• Decide on one strategy your table will share during the whole-staff wrap-up.
• Agree on how you’ll hold each other accountable (e.g., quick check-in next week).

Facilitator Tip: Circulate and encourage concise sharing; help groups synthesize their top takeaways on flip chart paper for the larger group to review.

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