Mastering Positive Communication
Enhance communication skills
This lesson focuses on enhancing communication skills through assertive communication, active listening, and conflict resolution techniques. Participants will engage in practical exercises to improve their personal and professional interactions. This lesson is important as it equips adults with essential skills to navigate various communication scenarios effectively, fostering better relationships and reducing misunderstandings.
Enhance communication skills
Discussion Questions, Role-Play Scenarios, Worksheet on Communication Styles, and Pens and Paper
Step 1
Introduction
10 mins
- Welcome participants and introduce the topic of positive communication skills.
- Briefly discuss the importance of effective communication in personal and professional settings.
- Outline the objectives of the session: assertive communication, active listening, and conflict resolution.
Step 2
Assertive Communication
15 mins
- Explain the concept of assertive communication and its benefits.
- Provide examples of assertive vs. passive and aggressive communication.
- Conduct a short role-play activity where participants practice assertive communication in pairs.
Step 3
Active Listening
15 mins
- Discuss the importance of active listening in effective communication.
- Introduce techniques such as paraphrasing, summarizing, and asking clarifying questions.
- Engage participants in a listening exercise where they practice these techniques in small groups.
Step 4
Conflict Resolution
15 mins
- Explain common sources of conflict and the role of communication in resolving them.
- Introduce a simple conflict resolution model (e.g., 'I' statements, finding common ground).
- Facilitate a role-play scenario where participants apply the conflict resolution model.
- Recap the key points covered in the lesson.
- Encourage participants to reflect on how they can apply these skills in their daily lives.
- Invite questions and provide additional resources for further learning.
