Conflict Resolution Steps Chart
Use these four clear steps to guide you through resolving disagreements calmly and effectively.
| Step | What to Do | Helpful Prompts |
|---|---|---|
| 1. Stop | Pause and give yourself a moment to calm down. • Take 3 deep breaths. • Count slowly to 5. | “I need a second.” “Let me think.” |
| 2. Listen | Hear the other person’s point of view without interrupting. • Make eye contact. • Nod to show you’re paying attention. | “I hear that you feel….” “Help me understand…” |
| 3. Speak | Share your feelings and perspective using “I” statements. • Describe how you feel. • State what you need clearly. | “I feel ___ when ___.” “I need…” |
| 4. Brainstorm | Work together to find a solution or compromise. • Offer ideas. • Be willing to adjust. | “What if we try…?” “How can we make this fair?” |
Keep this chart visible during role-plays and real-life conflicts. Refer back to the steps to help you stay calm and constructive.